Centralization of Operations for the Apple Repair Network

About project:

Client Overview

A network of workshops specializing in repairing Apple products reached us to develop a corporate website aimed at centralizing their services. Previously, orders were processed either offline or online through social media channels with distribution to various workshops. This decentralized process led to extended repair cycles and created confusion in internal operations. The client needed a solution that would optimize their work, improve interaction with customers and reduce repair time.

Services:

UI/UXERP systemCyber Security AuditDevSecOpsBI Development

Technologies used

WordPressGoogle AnalyticsHotjarCommunication Tool: Contact formSEO

Timeline

4 weeks

Challenges

Centralizing Service Operations

The client needed a solution that would consolidate the process of receiving orders, reduce logistics inefficiencies and improve communication between workshops.

Streamlining Repair Cycles

The existing process was lengthy and disjointed, resulting in product repair delays. The new system was supposed to speed up the entire process from receiving the order to delivery.

User-Friendly Interface

The website should be intuitive and easy to navigate so customers could quickly place orders and track the status of repairs without confusion.

Solutions Implemented

Corporate Website Development

We developed a corporate website on WordPress that served as the central hub for all repair services. The website was designed to be user-friendly, allowing customers to easily place repair orders, track their progress, and access information about the services offered by the network.

API Integration with Order Registration System

To optimize the logistics of receiving and delivering repairs, we integrated the website with the customer's existing order registration system using a custom API. This integration made it possible to automatically send repair orders to the nearest workshop, reducing the time of work and minimizing errors in the process.

Enhanced Order Management

The website featured a full order management system that allowed customers to track the status of their repairs in real time. This feature not only improved transparency, but also helped reduce the number of customer inquiries about repair progress.

Development - Admin Panel

We created a custom admin panel on WordPress that was tailored to meet the client's needs. This panel simplified the management of website content and functionalities, making it easier for the client to oversee their operations efficiently.

Development - Status Notification Platform

To keep customers informed about their repair orders, we developed a status notification platform. This system provided real-time updates via email and SMS, enhancing customer satisfaction by ensuring they were always aware of their order status.

SEO and Analytics Integration

We implemented SEO strategies to improve the visibility of the website in the search engine results, attracting more customers to the platform. Additionally, Google Analytics and Hotjar have been integrated to monitor user behavior and optimize website performance based on real-time data.

Training and Support

To ensure the smooth operation of the new system, we trained the client's staff on how to use the backend of the site and manage orders effectively. This included training materials and ongoing support to resolve any issues that might appear.

Results

• The new website centralized the reception and management of repair orders, significantly reducing logistical delays and increasing the overall efficiency of the repair process.

• The API integration allowed orders to be routed to the nearest workshop faster, reducing the time needed to complete repairs and increasing customer satisfaction.

• User-friendly interface and real-time order tracking improved customer interaction and led to fewer inquiries and higher satisfaction.

• SEO efforts resulted in better search engine rankings, increased website traffic, and increased amount of online repair orders.