NLworks

About project:

Client Overview:

NLworks is a leading provider specializing in international employment, immigration and relocation. Based in the Netherlands, the company supports expats at every stage of the relocation process, including visa assistance, compliance with local laws and integration into the new country.

Carefully processing all documentation and legal requirements, NLworks positions itself as an official employer and reliable partner in migration.

NLworks serves a diverse clientele that includes:

Corporations and HR departments: Companies that need efficient solutions for employee relocation and international staff management.
Certified translators and consultants: Individuals providing translation and consulting services related to immigration.
Highly skilled expats: Individuals who require a sponsoring company to obtain IND approval, tax reduction arrangements, and family relocation assistance.

To continue their global expansion, NLworks recognized the need for a reliable solution to streamline and automate their services. That’s where Outsoft came in. Our goal was to improve NLworks’ operations and create a scalable solution that could be used by other companies in these sectors.

Services:

UI/UXProcess constructor PDF contractsMessaging integration Migration service desk Regulatory complianceGDPR complianceDevOps architecture developmentCyber Security AuditDevSecOpsBI Development

Tech Stack:

Java 17Spring FrameworkRedisPostgreSQLAWS S3Apache PDFBoxAWS SQSAWS SNSReactNext.jsHTML/CSSPDF-libjsPDFdnd kit

Challenges

Manual Processes

NLworks faced significant inefficiencies due to its reliance on manual processes. This approach led to increased time and effort for both staff and clients, with bottlenecks that slowed processing times and escalated administrative costs. The manual handling of tasks impeded the company’s ability to scale operations effectively and meet growing demand.

Lack of Centralized Client Portal

The absence of a centralized client portal resulted in fragmented communication and management. Clients had to interact through multiple channels, which created difficulties in managing relocation tasks independently. Staff resources were strained as they handled client interactions across various platforms, affecting overall productivity.

Fragmented Systems

NLworks used multiple, disjointed systems for different functions, leading to inefficiencies and inconsistencies. Integrating these systems was challenging, resulting in a lack of cohesion in managing workflows and a disjointed user experience.

Solutions Implemented

Discovery Phase and Analysis

Outsoft conducted a thorough discovery phase, including an in-depth analysis of NLworks' existing workflows and systems. This analysis identified key inefficiencies and areas for improvement, laying the foundation for a customized solution.

Automation of Processes

To address the inefficiencies of manual processes, we developed a complete platform that builds automation into the NLworks workflow. This solution optimized tasks such as document management, form filling and compliance checks, reducing manual effort and increasing speed and accuracy.

Centralized Client Portal

Our company developed a centralized client portal that provided a single point of access for managing relocation tasks. Features include auto-filling of forms, electronic signature of documents and real-time status updates. This centralization has improved the customer experience, making the migration process more manageable and less stressful.

Unified System

We replaced the fragmented NLworks systems with a unified platform that combined various functions into one solution. This included integration for form filling and electronic signature, which optimized interactions with government agencies and other stakeholders. The single system ensured the consistency and efficiency of document flow management.

Results

• Increased efficiency: The implementation of automation and a centralized client portal have significantly increased the efficiency of NLworks. By reducing manual tasks and streamlining workflows, NLworks was able to complete migration processes faster and more accurately. These efficiency gains allowed NLworks to better manage its resources and improve overall productivity.

• Improved Customer Experience: A centralized customer portal has changed the way customers interact with NLworks. Customers now have a convenient interface to manage their relocation tasks, track progress and communicate directly with NLworks. This improved user experience has resulted in faster processing times and greater customer satisfaction.

• Streamlined Operations: A unified system has replaced the previous fragmented approach, offering a single platform to manage all aspects of movement. This integration has resulted in more efficient workflow management, consistent data processing and a seamless experience for both staff and customers.

• Support for international expansion: The flexibility of the platform has allowed NLworks to scale its services in international markets, adapting to the rules and procedures of different countries. This opportunity supported the company’s global expansion efforts.

• Revenue growth: The improved platform has contributed to revenue growth by enabling NLworks to offer more extensive services. The ability to attract a wider customer base and improve operational efficiency with the existing team has resulted in increased business opportunities and financial performance.