Fronxit – Building an Advanced Logistics Platform

About project:

Client Overview:

Fronxit is a leading logistics company with representative offices in Ukraine, Poland, Slovenia, and Italy. Renowned for its adherence to the highest European logistics standards, Fronxit offers a comprehensive range of services, including freight transportation with full insurance and real-time tracking.

Fronxit serves a diverse clientele, including:

Corporate Clients: Businesses requiring reliable logistics solutions for transporting goods across Europe.
E-commerce Companies: Online retailers seeking efficient shipping with real-time tracking to enhance customer experience.
Individual Customers: People needing insured freight services for personal shipments.

To improve operational efficiency and provide a seamless digital experience for its customers, Fronxit partnered with us to develop a state-of-the-art logistics platform that includes real-time tracking, a shipping cost calculator, and intuitive shipment management tools..

Services:

UI/UX DesignReal-Time Tracking IntegrationDevelopment of Shipping Cost CalculatorOrder Dashboard with Advanced FiltersInteractive Route MappingCyber Security AuditBI Development

Challenges

Limited Real-Time Tracking Capabilities:

Customers lacked a streamlined way to monitor shipments, resulting in frequent customer support calls and frustration due to unclear delivery updates.

Complex Shipment Management:

The lack of an intuitive dashboard made it difficult for users to effectively filter and manage their shipments, resulting in a disorganized experience for both customers and Fronxit staff.

Manual Delivery Cost Estimation:

Customers had to contact Fronxit representatives to calculate shipping costs, which slowed the order process and reduced operational efficiency.

Need for User-Friendly Features:

Fronxit wanted to provide a platform that simplified the logistics process with intuitive tools like a cost calculator and real-time tracking to improve the customer experience and streamline operations.

Solutions Implemented

Real-Time Tracking System

Developed a feature allowing users to track shipments by entering a tracking number on the homepage. Users can view precise shipment locations on an interactive map and receive real-time status updates.

Order Dashboard

Created an intuitive dashboard with filtering options for shipments, enabling users to sort and manage their orders based on criteria such as delivery status, location, and transport type.

Shipping Cost Calculator

Built a calculator tool that allows customers to quickly estimate delivery costs by specifying the route, parcel dimensions, and preferred delivery method. The tool also provides approximate delivery times based on the chosen transport type.

Interactive Route Map

Integrated a route map showing the parcel's journey and estimated delivery time, enhancing transparency and user engagement.

Live Chat

Added a live chat feature to provide instant support for customer inquiries about shipments and platform usage.

Results

• Improved User Experience: Real-time tracking and an intuitive order dashboard improved shipment visibility and management for customers, reducing support inquiries.

• Streamlined Operations: The shipping cost calculator automated delivery fee estimation, speeding up the order placement process and reducing the workload for Fronxit staff.

• Increased Customer Satisfaction: The transparency provided by interactive maps and live tracking strengthened customer trust in Fronxit’s services.

• Operational Efficiency: The platform’s automated tools and user-friendly design reduced manual intervention and allowed Fronxit to handle more orders seamlessly.

• Data-Driven Insights: Built-in analytics enabled Fronxit to gather valuable data on user behavior, shipment trends, and platform performance for continuous improvement.