Azure Cloud Engineer
Full-time
Cyprus • Hybrid Work
What You’ll Be Doing:
- Address escalated requests from the helpdesk team.
- Handle support inquiries from customers through the ticketing system, email, or phone.
- Resolve customer support requests promptly, collaborating with the technical team as needed.
- Configure and set up infrastructure solutions (Servers and Storage), primarily utilizing Microsoft Azure IaaS and PaaS.
- Implement security components for infrastructure solutions.
- Establish and configure monitoring solutions for infrastructure.
- Maintain and provide support for existing infrastructure solutions deployed both at customer sites and in-house.
- Contribute to the development, enhancement, and documentation of internal best practices.
- Aid in streamlining and automating the team’s technical operations.
- Create and maintain technical documentation.
- Ensure the ticketing system is regularly updated.
- Strive to ensure customer satisfaction with our responses and resolutions to their inquiries.
- Perform various ad-hoc tasks related to your field.
Requirements:
- Strong understanding of Microsoft Azure IaaS along with networking services and components.
- Proficient in Windows Server and its roles (DC, DNS, IIS, RDS, and Clustering).
- Familiarity with PowerShell and PowerShell scripting.
Nice to Have:
- Knowledge of Microsoft Azure PaaS services.
- Understanding of Linux operating systems.
- Experience with Apache and Nginx web servers.
- Familiarity with virtualization solutions.
What We Offer
A dynamic and inclusive work environment where your contributions are recognized.
Opportunities for personal and professional development through ongoing learning initiatives.
A competitive salary and comprehensive benefits package.
A flexible working model, allowing for a hybrid work arrangement.